- Orders placed by 5:00 p.m. EST will be processed and shipped on the same day. Orders placed after 5:00 p.m. EST will be processed and shipped within one business day.
- Orders placed on Saturday or Sunday will be processed and shipped on the following Monday.
- If you place your order on a holiday (Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas or New Year’s), we may not be able to ship within 24 hours but will ship on the next business day.
- We ship domestic orders which include all 50 states and US territories but do not ship internationally.
- It is rare, but on occasion, we may be out of stock of a particular item. We will keep you informed via email of any backorders, including estimated time of arrival.
- To expedite your order, we may need to send your order in two separate shipments (in-stock vs. back-ordered) at no additional cost to you.
Shipping Fees and Taxes
- If your order is over $50, shipping is free via USPS First Class or Priority Mail. Please note that the order amount is calculated AFTER the coupon code is applied, if applicable.
- For orders under $50, we charge a flat rate mailing fee of $9.90 per order.
- All orders are subject to a Washington state sales tax, except for Cascade Integrative Medicine patients, which are tax-free for prescribed supplements. Please note that a coupon code is required to verify that you are a patient of Cascade Integrative Medicine in order to make a purchase tax-free. The coupon code can be obtained by calling the Cascade Integrative Medicine office at (425) 391-5270, option 1.
- If you make an error when entering your shipping address or need your shipment to be forwarded to another address, additional charges may apply.
- All packages are delivered via USPS First Class or Priority Mail depending on weight.
- Delivery is typically in 1-3 business days within the continental United States for items that are in stock. Items that are back-ordered or out of stock may take longer depending on product availability from our suppliers.
- Orders are delivered Monday through Saturday.
Shipment Tracking information
- You will receive a confirmation email once your order has shipped.
- Your confirmation email will provide you with the USPS tracking number to assist you in tracking your order.
- If you do not receive an email, please contact us to assist you in tracking your order and provide you with estimated date of arrival. Please have your order number and/or order information available to expedite the tracking of your order.