- Unopened items may be returned within 30 days from date of receipt for refund or exchange. Unfortunately, we cannot accept products returned to us greater than 30 days from the time of purchase. If unopened products are returned within a 30-day period, we will refund the fees charged to your credit or debit card used at the time of purchase minus a 25% restocking fee. The return shipping fees will be at purchaser’s expense and management.
- If you receive a shipment with damaged products or broken bottles, please do not discard the items, and contact us upon receipt by phone by calling (425) 391-5270. We will provide you with instructions to return your damaged product.
- Probiotics are non-refundable due to the temperature sensitivity of these products.